Understanding Customer Service In
addition to its tasks and functions that can be read in this article. Customer
service is any activity aimed at providing customer satisfaction through the
service given to one of its clients in solving problems satisfactorily. The
service provided includes receiving complaints or cases.
A. The following duties and functions of
customer service
Customer service duties and functions are
customer service you need to be resourceful in finding a way out to solve the
different problems that customers or guests face. Customer Service duties
provide service excellence and promote good relationships with customers,
customers or customers. The client should also bring the official back to the
end of the ministry. Customer Service also serves :
• Front desk-In this case customer service
that serves the questions asked and provides complete information as desired
may be friendly, polite, engaging and fun. Attention should always be given,
talking with clear and soft sounds, and wearing the language is easy to
understand the client.
• Office CRM-This means that customer
service that is people who can build a relationship with customers/customers.
Very satisfied, happy, and also increasingly believe. Customer service must set
up the form or booklet for guests/customers, as well as help fill out the form.
• Communication-by giving different
information and convenience to their guests, as well as a gathering point for a
wide range of complaints, or objections as a venue for consultation.
B. Conditions that must generally
satisfy customer service
Customer service terms (in general
numbers) can be read below :
Material conditions, among others:
• Interesting in terms of face and
appearance.
• The living body and weight should be
proportional. For example the ideal height for males at least 165 cm for
females at least 160 and cm.
• Physical health or spiritual health.
Mental, it must be :
• They have a strong mental customer
service because it will give the best self-confidence and can give you
confidence and the nature of honesty as well as a great responsibility towards
what it does.
Personal conditions :
• Very energetic and graceful.
• The sense of humor and always want to go
ahead.
• Able to control yourself.
• Do not disturb the mood or the man in hot
blood.
• No drug addict to talk or do raw.
Social conditions, including the
following:
• Has a high social spirit.
Wise.
• High character.
• Good lounging and private upbringing with
anyone.
• Work together as well as a commitment to
different parties.
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That's what the above article on understanding
Customer service and its work may be useful.
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